FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@geker.com

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  • Pre Sale Questions
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Pre Sale Questions

Please feel free to contact us through the website’s mailbox and the Contact. We will help you to deal with it together.
If there is a problem with your paypal account, please contact the paypal.
If there is a problem with the bank transfer, please contact the local bank.

Yes, But UPS/DHL/FedEx/USPS might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

Please contact with us immdiately service@geker.com, but if the package has been sent already, please contact with UPS or DHL or FedEx .

Once shipped, you will receive an email with a tracking number. Please tracking number to track your order logistics information.

What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.

You must contact us within 24 hour of placing your order to update this info by emailing service@geker.com. Please include your name, order number and the correct address for faster processing. We will not be responsible for orders placed and shipped to the wrong address.

ABOUT AFTER SALES SERVICE

Statement: We provide free machine repair and maintenance for our products within the warranty period.
After-sales service description:
1 If you purchase on the official website, send an email to our after-sales mailbox.
2 For purchases on other platforms, please contact the customer service.

Service Content:
1 If there is a serious quality problem of the product itself that makes it unusable, we will re-send the product for you, and we will take care of the shipping.
2 If there is only a small and simple fault, we will provide maintenance instructions to the customers,so you will repair it by yourself.
3 If the product is improperly operated or accidentally damaged during the quality warranty period, causing the machine to be unable to be used normally, we can provide paid repair service,we take care of the shipping for the cost of shipping by ourselves. The following conditions are not included in the free after-sales service: 1 Artificial damage, accidental damage 2 Failure to follow the operating specifications causes the machine to operate innormally 3 Warranty time expired 4 No proof of purchase

The warranty period is 12 months when you are paying from your order, the warranty period will come into effect.

Notes: We provide repair services to customers worldwide, regardless of whether they are within the warranty period. During the warranty period, we will take more responsibilities. After the warranty period, we will also provide services and charge fees appropriately.

1 For products beyond the warranty period, we charge a small price of manual fee. If we need to replace the parts, we will charge the cost of the parts. Of course, we will notify the customers of the cost in advance. We will evaluate whether the parts need to be replaced and repaired together. For products beyond the warranty period, customers need to pay the cost of express delivery.

2 If the user needs to repair the machine, first please contact us through the official website then inform us of the problems with the machine toghter with videos and photos. We will evaluate the possible problems of the machine, and then we will tell the customers the possible problems of the machine and the costs need. It is up to the customer to make sure whether to continue the maintenance. If the maintenance continues, we will repair it within 48 hours after receiving the product and the maintenance fee. After the repair is completed, we will notify the customers and communicate the shipping cost. If the customers believes that the maintenance cost is high and does not need the maintenance, we will provide a discount , there is no more than 20% for the customer’s new order. The discount is only on the GEKER official website, and the specific discount can be used on the basis of the current selling price.